When can I raise my complaint to the Financial Ombudsman Service?

We will do our best to resolve the situation with you, but if you don’t think we’ve done this to your satisfaction, you should refer your complaint to the independent Financial Ombudsman Service.
To contact them, please write to the address below:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
You can also call them on 0800 023 4567 or email them at complaint.info@financial-ombudsman.org.uk.

Updated

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