If your payment isn’t working, first check your payment method and card details. If you still have problems, please contact your bank.
How to solve a payment problem
- Make sure you’re using an accepted payment method.
We do not accept PayPal or payment plans. - Double-check your card number.
Be sure you entered the correct number without any spaces. - Look at your card’s start and expiry dates.
Make sure both dates are correct. - Check your card’s security code.
Enter the three-digit code on the back of your card. - Contact your bank for help.
If all your details are right, your bank might be blocking the payment.
Still can’t make a payment?
Call us at 0800 198 0198 and we’ll help you with your payment.
Why do you keep my card details?
We store your card details securely with Verifone, our payment provider, unless your policy says a medical condition applies.
Your policy explains that your card details may be used to set up automatic payments for renewals. You can cancel this at any time before your renewal date.
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