How to find your medical condition
- Check the spelling of the diagnosed condition.
- Enter the first three letters into the medical screening form.
- Review the conditions suggested by the form.
- Select the diagnosed condition that matches the information given by your medical professional.
If your condition is still not listed
Here are your options:
- Click the Chat with us button in the bottom right corner of your screen, or
- Call our Customer Service team if you’re not sure how to answer a medical question.
Please don’t guess. The policy asks that you answer all medical questions fully and accurately.
If you don’t understand a question or aren’t sure of the answer, let us know and we’ll help you with the next steps.
Why is this important?
You need to tell us about any medical conditions that meet the policy’s medical disclosure requirements.
After your cover is set up, please let us know if your medical information changes. This includes:
- developing a new condition;
- changes to an existing condition; or
- changes to your medication.
You must also consult your medical practitioner and tell us about the change at the earliest opportunity, before you book or start your journey, or pay the balance or any further instalments for your journey.
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