If you develop a new medical condition, or your health or medication changes, call our Customer Services team on 0330 400 1381 as soon as possible.
When do I need to tell you?
You should contact us if you or anyone insured on the policy:
- develops a new medical condition;
- experiences a change to an existing medical condition; or
- has their medication changed or amended.
Please tell us at the earliest opportunity and before you:
- book or start your journey; or
- pay the balance or any further instalments for your journey.
How do I update my policy?
Call our UK Contact Centre on 0330 400 1381.
We’re open:
- Monday to Friday: 08:30–20:00
- Saturday: 09:00–17:30
- Sunday: 10:00–17:00
We’ll review the new information alongside the details you have already provided.
Depending on the change, your premium may change and your cover may be amended, restricted or cancelled.
Is there an administration fee?
If you make a change to your policy after the 14-day cooling-off period, a £15 administration fee applies.
It is important that the information you give us is complete and accurate, as incorrect or missing information may affect your cover.
This information is for general guidance and does not constitute medical advice.
Updated