If you develop a new medical condition, or your health or medication changes, call our Customer Services team on 0330 400 1381 as soon as possible.
When do I need to tell you?
Contact us if you or anyone covered by your policy develops a new medical condition, or if a medical condition changes.
- Let us know if there is a change to an existing medical condition,
- or if any medication is changed or adjusted.
Please let us know as soon as possible, and before you:
- book or begin your trip, or
- pay the balance or any further instalments for your trip.
How do I update my policy?
You can call our UK Contact Centre on 0330 400 1381.
We’re open:
- Monday to Friday: 08:30–20:00
- Saturday: 09:00–17:30
- Sunday: 10:00–17:00
We will review your new information along with the details you have already given us.
Depending on the change, your premium may change, and your cover may be amended, restricted, cancelled or withdrawn.
Is there an administration fee?
If you change your policy after the 14-day cooling-off period, there is a £15 administration fee.
Please make sure the information you give us is complete and accurate, as missing or incorrect details could affect your cover or any exceptions that apply.
This information is for general guidance only and is not medical advice.
Updated