If you are still not satisfied after we have tried to resolve your complaint, you can refer it to the independent Financial Ombudsman Service.
The Financial Ombudsman Service can investigate your complaint independently.
Contact the Financial Ombudsman Service
You can contact them using the following details:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Post:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Updated