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Complaints

Raising a Complaint

How do I make a complaint? How long does a complaint take to investigate? How long does a query take to investigate? Your personal data What is the difference between a Final Response Letter and a Summary Resolution Letter? Can I get a copy of my online chats?
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Existing Complaint

When can I escalate my complaint to the Financial Ombudsman Service?

InsureandGo Travel insurance is arranged by IES Limited, an insurance intermediary licensed and regulated by the Gibraltar Financial Services Commission Number FSC25393 which trades into the UK on a freedom of services basis FCA FRN 824283. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. InsureandGo Travel Insurance is administered in the UK on behalf of IES Limited by Insure & Go Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority under registration number 309572. Registered Office: 2nd Floor, Maitland House, Warrior Square, Southend-on-Sea, SS1 2JY. We are remunerated by commission for the arrangement, service, and renewal of the insurance policy on your behalf. We may receive a profit share payment from some of our insurers if they achieve performance targets across their product portfolio.

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Raising a Complaint

Existing Complaint