If you have a complaint about how your policy was sold, contact our Complaints team by phone, email or post.
Contact our Complaints team
Phone: 0330 400 1387
Email: complaintsteam@insureandgo.com
Post:
The Customer Relations Manager
Insure & Go Insurance Services Ltd
Maitland House, Warrior Square
Southend-on-Sea, Essex, SS1 2JY
What to include
When you get in touch, please include your policy schedule number and a telephone number.
Otherwise, we’ll record the details of your complaint and assign a complaints handler, who will investigate and contact you in writing.
If your complaint is about a claim
If your complaint is about a claim, use the contact details in correspondence we or our representatives have sent you, such as a claim acknowledgement letter or email.
Financial Ombudsman Service
If you are still not satisfied, you can refer your complaint to the Financial Ombudsman Service:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Post: Exchange Tower, London E14 9SR
Privacy
We process personal data in line with our privacy policy.
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