If you need to make a claim, the steps will depend on whether it is a medical emergency abroad or a non-emergency situation. If you have a medical condition, you might also need to contact Zurich Assist.
If you have a medical emergency abroad
If you have a medical emergency while abroad, contact the Zurich Assist emergency assistance team straight away.
You must also contact Zurich Assist as soon as possible if:
- your outpatient treatment is likely to cost more than £350.
If you do not contact Zurich Assist when required, it could reduce the amount you can claim under the policy, except where the policy says otherwise.
How do I make a non-emergency claim?
For non-emergency claims, the quickest and easiest way to process your claim is to make a claim online.
If your policy was purchased on our InsureandGo website or through our Call Centre:
Your claims handler is Gallagher Bassett.
You can make a claim via www.submitaclaim.co.uk/IN
Alternatively, you can call Gallagher Bassett to request a claims form on 01702 427215.
Gallagher Bassett are open Monday to Friday, 9am to 5:30pm (excluding Bank holidays).
For queries on existing claims, contact Gallagher Bassett on 01702 427215.
If your policy was purchased through MoneySuperMarket:
Your claims handler is Gallagher Bassett.
You can make a claim via www.submit-claim.com/insureandgo1
Alternatively, you can call Gallagher Bassett to submit your claim or to request an update on an existing claim on 0800 011 3631.
For updates on an existing claim, please have your claim reference number to hand before calling.
Gallagher Bassett are open Monday to Friday, 9am to 5:30pm (excluding Bank holidays).
What will I need for my claim?
Depending on your claim, you might need to provide:
- your policy and Policy Schedule;
- booking confirmation and travel booking receipts;
- medical receipts and medical reports;
- evidence requested on the claim form; and
- a police report where required.
If you lose money, gadgets, valuables, or baggage, or if they are stolen, you must get a police report within 24 hours of discovering the loss.
Let the claims team know within 30 days after your trip ends if anything happened that could lead to a claim, including cancellations.
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