Claims

How do I make a claim? How long do I have to make a claim? How long does a claim take to be processed? My flights been cancelled, what do I do? How do I make a non emergency claim? Can I claim on behalf of someone else who has a policy?

I want an update on my claim, who do I contact? What If I am unhappy with the outcome of my claim?

Emergency assistance - Contact number What is the emergency assistance helpline? Who do I contact for emergency medical assistance when I am abroad?

Will my policy cover me for medical treatment whilst travelling in the UK?

Is repatriation cover necessary? Am I covered for repatriation on a winter sports or adventure holiday? Am I covered if there is a death in the family whilst I am abroad?