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Claims

Making a claim on my Policy

How do I make a claim? How long do I have to make a claim? How long does a claim take to be processed? What should I do if my flight has been cancelled? Can I claim on behalf of someone else who has a policy? Making a claim
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Update to my claim

How do I get an update on my claim? I am unhappy with the outcome of my claim
Emergency Claims

Emergency assistance - Contact number What is the emergency assistance helpline? Who do I contact for emergency medical assistance when I am abroad?
Medical Claims

Will my policy cover me for medical treatment whilst travelling in the UK?
Curtailment

Why do I need Repatriation cover? Am I covered for repatriation on a winter sports or adventure holiday? Can I come home early if a family member dies?

InsureandGo Travel insurance is arranged by IES Limited, an insurance intermediary licensed and regulated by the Gibraltar Financial Services Commission Number FSC25393 which trades into the UK on a freedom of services basis FCA FRN 824283. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. InsureandGo Travel Insurance is administered in the UK on behalf of IES Limited by Insure & Go Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority under registration number 309572. Registered Office: 2nd Floor, Maitland House, Warrior Square, Southend-on-Sea, SS1 2JY. We are remunerated by commission for the arrangement, service, and renewal of the insurance policy on your behalf. We may receive a profit share payment from some of our insurers if they achieve performance targets across their product portfolio.