If your flight is cancelled, reach out to the airline first. Ask them about other travel options, any help they can offer, and whether you can get compensation or a refund.
What should I do next after the cancellation?
- Get in touch with your airline right away.
Ask what other travel options are available and if you can get help, compensation, or a refund. - Ask for written confirmation as soon as you can.
Request that the airline confirms the cancellation or delay, explains the reason, and tells you how long the delay will be. - Hold on to all your documents.
Save any messages from the airline, updated travel details, and receipts for any extra costs. - Review your travel insurance policy.
If your trip is delayed because of the cancellation, your insurance might cover Travel Delay and Abandonment. This depends on why your trip was disrupted, how long the delay lasts, if a medical issue caused it, and your policy’s terms.
Keep in mind that a cancelled flight does not always mean your claim will be accepted.
What evidence might I need now?
To make a Travel Delay and Abandonment claim, you’ll need written confirmation from the airline or transport provider that shows how long the delay was and why it happened.
Check your policy documents to see what coverage and conditions apply to your situation.
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