If you are not satisfied with your claim result, you can ask the claims team to review their decision.
How can I request a review of my claim?
Contact the claims team using the details in your claim documents.
Let them know you want your claim result reviewed and include your claim reference number.
If your claim was declined and you want to challenge it, send any extra evidence you have as soon as possible. Also, explain your medical condition and why you think the decision should be reviewed.
What if I am still not satisfied?
If you are still unhappy, you can log a complaint.
To make a complaint about your claim, use the contact details in your claim acknowledgement letter, email, or other claim documents.
If you are still not satisfied after the complaints process, you can refer your dispute to the Financial Ombudsman Service.
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