Before making a claim, check your policy documents to see whether what happened is included under your cover and whether any conditions or exclusions apply.
What this article helps you do
This article explains what to check in your policy documents before you submit a claim.
Applies to
Products: Budget, Silver, Gold and Black
What to check before making a claim
- Find the section of your policy that relates to what happened.
- Check what the section says you are covered for.
- Check what the section says you are not covered for.
- Read any conditions that apply to that section, as well as the general policy conditions and exclusions.
- Check your policy schedule where relevant, as some cover only applies when it is shown on your schedule.
Checking your policy documents can help you understand whether your circumstances fall within the policy wording, but it does not confirm the outcome of a claim.
How to check your cover before making a claim
- Check your policy schedule and policy wording.
- Find the section that relates to what you want to claim for.
- Read the cover provided under that section.
- Check the exclusions and conditions for that section.
- Check the general conditions and exclusions that apply to your policy.
Your claim will need to be considered against the applicable policy terms, conditions and exclusions.
Updated