If you have a medical emergency while you are abroad, call the Zurich Assist emergency team right away. Use the emergency number listed in your policy documents.
When should I contact Zurich Assist?
You should contact Zurich Assist as soon as possible if any of the following apply:
- you have a medical emergency while abroad;
- you have a medical condition that may affect your claim;
- you are admitted to hospital; or
- Your outpatient treatment is likely to cost more than £350.
If you do not contact Zurich Assist when you need to, your claim amount may be reduced. This includes situations where you should have reported a medical condition.
Our emergency number: 0141 343 1350 or when abroad: +44 (0) 141 343 1350
The emergency assistance team is available 24 hours a day, every day of the week.
What about non-emergency claims?
If you have simple outpatient treatment that you pay for yourself while abroad, you can make a claim when you get home. Keep your receipts or invoices.
For other non-emergency claims, follow the claims process. Check your policy for any specific reporting or evidence you need to provide.
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