Customers whose travel to, from or within Venezuela has been disrupted by the recent earthquake may be entitled to additional support, depending on whether Natural Disaster Cover is included with their policy.
Customers with Natural Disaster Cover may have their policy automatically extended for up to 30 days if they are unable to return home because of the disruption. Customers without Natural Disaster Cover may still be supported under InsureandGo's Major Events Affecting Travel approach, which currently includes a free extension of cover for up to 5 days and the option to move travel dates by up to 48 hours, where appropriate.
What this article helps you do
This article explains the support available if your travel plans have been affected by the earthquake in Venezuela. It outlines what applies if you have Natural Disaster Cover and what support is available if you do not.
Who this guidance is for
This guidance applies to InsureandGo customers whose travel to, from or within Venezuela has been disrupted by the recent earthquake.
Support if you have Natural Disaster Cover
If Natural Disaster Cover is included with your policy and you are unable to return home because of disruption caused by the earthquake, your policy will automatically extend for up to 30 days, where required.
Support if you do not have Natural Disaster Cover
If Natural Disaster Cover is not included with your policy, our current Major Events Affecting Travel approach applies.
This currently includes:
- A free extension of cover for up to 5 days if you are unable to return home because of the disruption.
- The option to move your travel dates by up to 48 hours, free of charge, where appropriate.
Frequently asked questions
Does InsureandGo provide support if my trip has been affected by the Venezuela earthquake?
Yes. The support available depends on whether Natural Disaster Cover is included with your policy.
How long can my policy be extended?
If you have Natural Disaster Cover, your policy may automatically extend for up to 30 days if you are unable to return home because of the disruption.
If you do not have Natural Disaster Cover, cover may be extended by up to 5 days under our current Major Events Affecting Travel approach.
Can I change my travel dates?
If you do not have Natural Disaster Cover, you may be able to move your travel dates by up to 48 hours, free of charge, where appropriate.
Need help?
If your travel has been disrupted by the earthquake in Venezuela and you need assistance, please contact us on 0330 400 1381.
We'll explain the support available under your policy and help you with the next steps.
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